Estimated shipping times
Processing Time: Usually 3 – 5 business days; Otherwise, we will email you the revised processing time immediately.
North America: 6-15 business days
Europe: 6-20 business days
Australia, New Zealand and Oceania: 3-15 business days
We’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time may defer from location and whether it is a peak season.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
Currently we accept payment via PayPal. You don’t have to have a PayPal account, you can pay using your credit card or debit card.
Returns & exchanges
I gladly accept returns, exchanges and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalised orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
**Information I Collect**
To fulfil your order, you must provide me with certain information (which you provide to me during placing the order), such as your name, email address, postal address, contact number, order information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
**Why I Need Your Information and How I Use It**
I rely on a number of legal bases to collect, use, and share your information, including:
A) As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
B) If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
**Information Sharing and Disclosure**
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: respond to legal process or to government requests;
**How to Contact Me**
For purposes of EU data protection law, I, Ching Teoh, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ching [!at] bingkai.com.au. Alternately, you may mail me at:
Unit 2/ 1 Carolyn Street